DrumPreserve Return Policy

At DrumPreserve, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we are here to help! Please review our return policy below:

1. Eligibility for Returns

• Timeframe: You can return items within 30 days of receiving your order (All items ordered between 11/1 and 12/31 have up to 1/31 to be returned)
• Condition: Items must be unused, in their original condition, and with all original packaging (including tubing, parts, and manuals).
• Exclusions: Certain products, such as custom-made bungs, may not be eligible for return. Please refer to product details for exceptions.

2. Return Process

• Requesting a Return: To initiate a return, please contact Marty at [email protected] with your order number and the reason for the return. We will then approve or deny your return
• Shipping: You are responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a tracked service (UPS preferred) to ensure your return arrives safely.

3. Refunds and Exchanges

• Refunds: Once we receive your returned item and confirm it meets the return requirements, we will process a refund to your original method of payment. Refunds can take 5-10 business days to appear on your account.
• Exchanges: If you would prefer to exchange your item for the same product, please contact us and we will assist you in finding the right replacement.

4. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of receipt for a full refund or exchange. You may be asked to provide photos of the damage to expedite the process.

5. Non-Returnable Items

• Gift cards
• Custom orders
• Bungs with 15 PSI gauges
• Regulators that have been tampered (i.e. changing valves)

6. Contact Us

If you have any questions about returns or need assistance, please reach out to Marty at [email protected] or call us at (585) 993-6305.

Thank you for shopping with DrumPreserve!